Privacy Policy

Welcome to Raju Plastics (“we”, “us”, “our”, “Raju Plastics”). We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our website rajuplastics.com (the “Site”) and when you make payments via Razorpay.

By using our Site, placing orders, or interacting with us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information from you in several ways, including when you:

Register an account or login
Place an order
Use payment methods (including via Razorpay)
Contact customer support
Subscribe to emails
Browse the Site

We categorize the information we collect as follows:

a) Personal Information

This is information that can identify you. It may include:

Name
Email address
Postal address
Phone number
Payment-related information (e.g. card number, UPI id) — see Section 3 for details
Billing & shipping details
Order history

b) Transactional and Payment Data

When you make payments through Razorpay, we receive certain payment-related data—such as transaction ID, payment status, amount, currency, and related metadata. We do not store your full payment card details on our servers; those are handled securely by Razorpay (or the payment gateway).

c) Technical / Usage Information

We automatically collect certain information when you visit or use our Site, including:

IP address
Browser type and version
Operating system
Referring URLs
Device identifiers
Pages visited, time spent, clicks, scrolls
Cookies and similar tracking technologies

d) Communications

If you contact us (by email, chat, phone, etc.), we may keep records of your communications.

2. Use of Your Information

We use your information for the following purposes:

To process and fulfill your orders (including payment processing, shipping, and delivery)
To communicate with you (order confirmations, updates, customer support)
To improve our services and Site (analytics, debugging, personalization)
To send you promotional offers or newsletters (where you have opted in)
To detect and prevent fraud or unauthorized transactions
To comply with legal and regulatory obligations

3. Payment Processing & Razorpay

We use Razorpay as our payment gateway. When you pay via Razorpay:

You may be redirected to Razorpay’s secure interface (or integrated checkout) to complete payment.
Razorpay collects and processes payment-related data (card/UPI/bank details) in accordance with its own privacy and security practices.
We receive from Razorpay only the minimal transaction details (such as transaction ID, amount, status) necessary for order processing and record-keeping. We do not receive or store your sensitive card information (e.g. full card number, CVV).
If you have disputes or refunds, we coordinate with Razorpay (or the bank) to manage those; certain information relating to the transaction might be shared as needed.
Your use of Razorpay services is also subject to Razorpay’s terms and privacy policy.

4. Disclosure & Sharing of Information

We may share your information in the following circumstances:

Service Providers & Partners: We share data with third parties who help us operate the Site, process payments, send emails, analyze data, logistics/shipping providers, fraud prevention services, etc.
Legal Requirements: If required by law or court order, or to protect our rights, we may disclose your information.
Business Transfers: If we merge, acquire, or sell part or all of our business, your info may be transferred.
With Your Consent: Where you have given permission.

5. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to collect usage data, remember preferences, authenticate users, and deliver personalized content.
You can set your browser to refuse cookies or alert you when cookies are being sent. However, disabling cookies might limit certain features of the Site.

6. Data Security

We use reasonable technical and organizational measures (such as SSL/TLS encryption, access controls) to protect your data from unauthorized access, loss, or alteration.
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
We recommend you safeguard your account credentials and log out when using shared devices.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes above or as required by law.
For transaction records, we may keep them for a period mandated by financial/regulatory authorities.
When data is no longer needed, we securely delete or anonymize it.

8. Your Rights & Choices

Depending on applicable law, you may have the following rights:

To access, correct, or delete your personal information
To object or restrict processing
To withdraw consent where processing is based on consent
To data portability (receive your data in machine-readable format)
To opt-out of marketing communications

To exercise these rights, please contact us (see Section 10). We may require identity verification before processing requests.

9. Children’s Privacy

Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from minors. If we become aware, we will take steps to delete such data.

10. Contact Us

If you have questions, concerns, or requests regarding your data or this Privacy Policy, please contact:

Raju Plastics
Address: Nadi Bazar, Soni Bazar Rd, Dhoraji, Gujarat, India
Email: naviwalaliyakat@gmail.com
Phone: +91-99044 78691

11. Changes to This Policy

We may update this Privacy Policy from time to time (e.g. when we add features, change practices, or due to legal changes). We will post the updated policy here with a revised “Last updated” date.
We encourage you to check this page periodically for any changes.

If you like, I can provide you a version tailored for Indian data privacy law (e.g. DPDP Act), or in bilingual (Gujarati + English) for your users. Do you want me to send that version next?